Privacy Policy

1. Information We Collect

Account Information

When you create or use a Zé da Gringa account, we may collect information such as:

• Name
• Email address
• Phone number
• Business name
• Business information
• Account preferences

Customer and Business Information

Users may enter or transmit information related to their customers and business operations, including:

• Customer names
• Customer phone numbers
• Customer addresses
• Service addresses
• Estimates and quotes
• Appointments
• Job or service details
• Invoice information
• Payment status
• Notes and other business records

Zé da Gringa processes this information on behalf of the business using our service.

WhatsApp and Meta Information

If you connect Zé da Gringa with WhatsApp or other Meta services, we may receive and process information made available through the permissions and services you authorize.

Depending on the features you use, this may include:

• WhatsApp Business account information
• Business phone numbers
• WhatsApp messages sent to or from the connected business
• Message metadata
• Customer phone numbers
• Customer names or profile information made available through the service
• Message delivery and status information
• Meta or WhatsApp account identifiers
• Information required to operate the integration

We use this information only to provide and support Zé da Gringa features requested or authorized by the user.

Communications

When customers communicate with a business through a connected messaging service such as WhatsApp, Zé da Gringa may process the content of those communications so that the business can view, organize, respond to, and manage customer conversations.

Automatically Collected Information

When you use our website or application, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages or features used
• Dates and times of access
• Application logs
• Error and performance information

2. How We Use Information

We may use information to:

• Provide and operate Zé da Gringa
• Create and manage user accounts
• Manage customers and business records
• Create and manage estimates
• Manage appointments and schedules
• Manage invoices and payment records
• Send and receive authorized communications
• Provide WhatsApp-related functionality
• Automate administrative tasks
• Provide AI-assisted features
• Respond to support requests
• Maintain security and prevent abuse
• Diagnose technical problems
• Improve the reliability and functionality of the service
• Comply with applicable legal obligations

We do not sell personal information.

3. AI-Assisted Features

Zé da Gringa may provide artificial-intelligence-assisted features designed to help users perform business tasks.

For example, AI features may assist with:

• Responding to customer messages
• Creating estimates
• Extracting information from conversations
• Organizing customer information
• Creating tasks or appointments
• Summarizing business information

Information submitted to these features may be processed by service providers that provide infrastructure or artificial intelligence technology to Zé da Gringa.

We use such information to provide the requested functionality and operate the service.

4. WhatsApp and Meta Services

Zé da Gringa may integrate with services provided by Meta Platforms, Inc., including WhatsApp.

When a user connects a Meta or WhatsApp account, Zé da Gringa accesses only the information and permissions necessary to provide the enabled integration.

Information obtained through Meta services is used to provide user-facing functionality, such as:

• Receiving customer messages
• Sending authorized responses
• Organizing conversations
• Creating customer records
• Creating estimates or appointments from conversations
• Displaying message and account information within Zé da Gringa

Our use of information received from Meta APIs is subject to applicable Meta platform requirements and policies.

Users can disconnect applicable Meta or WhatsApp integrations when supported by the service.

5. How We Share Information

We may share information with service providers that help us operate Zé da Gringa.

These providers may include companies providing:

• Cloud hosting
• Database infrastructure
• Authentication
• Messaging infrastructure
• Artificial intelligence services
• Analytics
• Error monitoring
• Email delivery
• Payment processing
• Customer support infrastructure

These providers may process information only as necessary to provide services to Zé da Gringa or as otherwise permitted by applicable agreements and law.

We may also disclose information if required by law, regulation, legal process, or a valid governmental request.

We may disclose information when reasonably necessary to protect the rights, security, and integrity of Zé da Gringa, our users, or others.

If Zé da Gringa is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the service
• Maintain a user's account
• Fulfill the purposes described in this Privacy Policy
• Meet legal and regulatory obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements

When information is no longer required, we may delete or anonymize it in accordance with our data retention practices.

7. Data Deletion

Users may request deletion of their Zé da Gringa account and associated personal information.

To request deletion, contact:

hello@zedagringa.com

with the subject:

"Data Deletion Request"

Please include enough information for us to identify the relevant account.

After verifying the request, we will delete or anonymize applicable personal information unless retention is required or permitted by law.

Users who connected Meta or WhatsApp services may also disconnect those integrations through available account or integration settings.

Additional data deletion instructions are available at:

https://www.zedagringa.com/data-deletion

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or storage system can guarantee absolute security.

9. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how personal information is used
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent

To make a privacy request, contact:

hello@zedagringa.com

10. Children's Privacy

Zé da Gringa is intended for businesses and service professionals and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

11. Third-Party Services

Zé da Gringa may contain integrations with or links to third-party services.

Those services operate according to their own terms and privacy policies. We are not responsible for the privacy practices of third-party services.

12. International Data Processing

Zé da Gringa and its service providers may process information in the United States and other countries.

Information may therefore be processed outside the country where it was originally collected, subject to applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes may also be communicated through the application or other appropriate means.

14. Contact Us

For questions about this Privacy Policy, privacy requests, or data deletion requests, contact:

Zé da Gringa

Email: hello@zedagringa.com

Website: zedagringa.com