Data Deletion Instructions

Zé da Gringa allows users to request deletion of their account and associated personal information.

If you would like your information deleted, follow the instructions below.

How to Request Data Deletion

Send an email to:

hello@zedagringa.com

Use the subject line:

Data Deletion Request

In your request, include:

Your full name
The email address associated with your Zé da Gringa account
Your business name, if applicable
The phone number associated with your account, if applicable

Please do not send passwords, payment card information, or other sensitive credentials.

What Happens After a Request

After receiving your request, we may take reasonable steps to verify that you are the account owner or are otherwise authorized to make the request.

Once verified, we will delete or anonymize applicable personal information associated with your account, including information maintained by Zé da Gringa, unless we are required or permitted to retain certain information for legal, security, fraud-prevention, accounting, dispute-resolution, or regulatory purposes.

We will process valid deletion requests within a reasonable period and in accordance with applicable law.

Meta and WhatsApp Data

If you connected Zé da Gringa to Meta or WhatsApp services, your request may include information processed by Zé da Gringa through those integrations.

Depending on the services you used, this may include:

WhatsApp Business account identifiers
Connected business phone numbers
Customer contact information
Message content and message metadata processed by Zé da Gringa
Customer records created from conversations
Estimates, appointments, or other business records created through connected messaging features

When a valid deletion request is completed, Zé da Gringa will delete or anonymize applicable information under our control, subject to legal or operational retention requirements.

Deleting information from Zé da Gringa does not necessarily delete information independently retained by Meta, WhatsApp, your customers, or other third-party services. Their respective privacy policies and account controls govern data they independently control.

Disconnecting Meta or WhatsApp

Where available, users may disconnect Meta or WhatsApp integrations through Zé da Gringa's account or integration settings.

You may also manage connected applications and permissions directly through the applicable Meta or WhatsApp account settings.

Disconnecting an integration prevents future access through that connection but may not automatically delete information previously stored in Zé da Gringa.

To request deletion of previously stored information, submit a Data Deletion Request using the instructions above.

Account Deletion

If an in-app account deletion option is available, you may use that option to request deletion directly.

If an account deletion option is not available, email:

hello@zedagringa.com

with the subject:

Delete My Account

Data We May Retain

Certain limited information may be retained where reasonably necessary to:

Comply with legal obligations
Maintain financial or transaction records
Detect or prevent fraud and abuse
Resolve disputes
Enforce our agreements
Protect the security of our users and services

Where possible, retained information will be limited to what is necessary for those purposes.

Contact

For questions about account deletion or personal information, contact:

Zé da Gringa

Email: hello@zedagringa.com

Website: zedagringa.com